Thank you for choosing Prime Virtual Assistant.
We are committed to delivering excellent service and fostering a professional working relationship. Kindly review our terms and conditions below:

Billing and Fee Discussions
All inquiries regarding service fees, payments, or upgrades should be directed to the Our Sales Manager enquiries@primevirtualassistant.com. Kindly refrain from discussing billing matters directly with the assigned Virtual Assistant.

Professional Boundaries
The relationship between clients and assigned Virtual Assistants is strictly professional. For privacy and ethical reasons, we kindly ask that clients refrain from requesting personal contact details (phone numbers, home addresses, or social media handles) of any Virtual Assistant.

Employment Requests
Prime Virtual Assistant is not a recruitment agency. Our Virtual Assistants remain contracted under our company and are not available for direct, full-time employment by clients. We are not obliged to process or honor such requests.

Independent Contractor Relationship
Prime Virtual Assistant operates as an independent contractor. As such, clients do not have control over the location, hours, or work schedule of the Virtual Assistants. There is also no obligation on either party for future engagements beyond agreed terms.

Virtual-Only Service
Our operations are entirely virtual. While we are fully committed to supporting our clients’ goals, we are not obligated to attend physical meetings, events, or premises.

Training and Onboarding
We ensure all Virtual Assistants are trained and equipped to deliver excellent results. Clients are, however, welcome to share any additional resources or materials that may support the VA’s effectiveness on specific projects.

Rotation and Redeployment
To enhance skill development and exposure, Prime Virtual Assistant reserves the right to rotate or redeploy Virtual Assistants across projects. Clients will be notified at least one month in advance before any such transition is made.

Termination Policy
For monthly-renewable engagements, a one-month notice is required by either party for cancellation. Upon termination, Prime Virtual Assistant will deliver an updated work report and final invoice within 72 hours. Payment for completed work should be made within one week of receiving the final invoice.

Limitation of Liability

Prime Virtual Assistant Services shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of business, revenue, or data arising out of or in connection with the use or inability to use our services, even if we have been advised of the possibility of such damages. Our total liability, in any event, shall not exceed the total amount paid by the client for the month in which the claim arose

No Warranties Clause

While we strive to deliver services with professionalism and diligence, Prime Virtual Assistant Services provides no warranty, expressed or implied, regarding the outcome, profitability, or success of any business activity undertaken by the client using our services.

Refund and Reimbursement Policy

All payments made for services rendered are non-refundable. Reimbursements are not provided for perceived loss of business, dissatisfaction, or interruption of services except where a breach in terms of service by Prime Virtual Assistant Services has occurred.

Payment Terms

All payments for services provided by Prime Virtual Assistant Services Nigeria are required in advance of service delivery, unless otherwise agreed in writing.

Service commencement shall only occur upon confirmation of payment. Failure to complete payment within the communicated timeframe may result in a delay or suspension of service / service allocation.

All payments made are non-refundable, except where a verified breach in Terms of Service by Prime Virtual Assistant Services has occurred.

Clients are responsible for ensuring timely payments in line with agreed billing cycles or onboarding requirements.

Client Responsibilities

Clients are responsible for providing accurate, complete, and up-to-date information and instructions to enable service delivery. Prime Virtual Assistant Services shall not be held liable for errors, losses, or delays arising from incomplete, unclear, or inaccurate client input or team communications outside our assigned staff.

Dispute Resolution

Any disputes arising from this agreement shall first be addressed through good faith dialogue. Where resolution is not possible, the matter shall be governed by the laws of the Federal Republic of Nigeria and referred to arbitration or a competent court within the jurisdiction of Benin City, Edo State.

Force Majeure

Prime Virtual Assistant Services shall not be held liable for delays or failure to perform due to causes beyond its reasonable control, including but not limited to natural disasters, internet outages, or regulatory actions.

Official Communication Channels
All updates, feedback, and communication concerning ongoing work must be shared via the designated WhatsApp workgroup or official company emails. This ensures transparency and streamlined coordination.

Supervisory Oversight
As part of our internal quality assurance measures, a Supervising Virtual Assistant is included in each client’s WhatsApp workgroup and copied in work-related emails. This role is primarily passive and non-intrusive—they are not involved in daily decision-making or client approvals (e.g., invoice approvals) but are present to provide occasional support, ensure accountability, and offer assistance when needed.

Bonuses and Tokens of Appreciation
We appreciate clients who wish to show extra gratitude to their Virtual Assistants through bonuses or gifts. Kindly route all such tokens through our company account to ensure equitable distribution among the VA and other support personnel involved in your service pipeline.

Service Fee Adjustments
Due to evolving economic factors, our service fees may be revised periodically. Clients will receive a minimum of two weeks’ notice prior to the implementation of any changes in pricing.