Thank you for choosing Prime Virtual Assistant. We value our clients and are commitment to doing work excellently well. Below are our terms and conditions for the service:

The relationship between client and virtual-assistants-on-the-job is strictly official and professional. We please, do not entertain clients’ request for personal contact, phone numbers, house addresses, and personal social media handles of Virtual Assistants.

2. We are not obligated to respond to clients’ demands for the handing over of Virtual Assistants on the job for full-time work in their respective locations, we do not recruit employees for clients and we are not a recruiting agency.
3. The Client is hiring Prime Virtual Assistant as an Independent Contractor. The Client has no direction and control over Prime Virtual Assistant’s VA location or work schedule and there is no mutuality of obligation for future work.
4. We are not obligated to be physically present on any day of the week at our clients events and work premises. We fully work virtually with our clients.
5. We take full responsibility for the training of Virtual Assistants; however clients are welcome to provide additional materials, information, that may aid their work process.
6. We reserve the right to periodically rotate and redeploy virtual-assistants-on-the-job amongst our
   clients at any time with an aim to develop their skillset in more than one area, but with due notice given to such a client,1 month in lieu.
7. Either party must give One Month’s notice to cancel on monthly-renewable work. If either party terminates monthly-renewable work, the Client shall pay Prime Virtual Assistant for work done up to the date of termination. Prime Virtual Assistant shall deliver to the Client an updated work-report up on till the time of the cancellation and the final invoice within 72 hours. The Client shall then settle the balance of the final invoice within one week.
8. Asides our official email accounts, The WhatsApp workgroup created for client’s work is usually the ONLY channel for updates, feedback, and general communication as regards the work being done.
9. In the interest of our clients and as part of our quality assurance effort, we usually insist on a
   supervising virtual assistant added to each client’s WhatsApp Work group and copied in work emails.
10. We understand clients’ may want to further show appreciation for job well done by their virtual-
    assistants-on-the-job by giving bonuses, physical gifts, etc. We welcome this, however, using the
    right channel, which is through our company account, which will then be split and disbursed to the virtual assistant and other assisting personnel in clients work-pipeline, including those working behind-the-scene.
11. Service fees are subject to change periodically due to other economic factors that may not be within our control. We promise to notify Client within a two weeks window of any such change in service fees.
12. Discussions regarding service fee payments and/or upgrade, are routed directly to management team via blossom@primevirtualassistant.com or Accounts Team: via orders@primevirtualassistant.com and not with the Virtual Assistant on the Job.

Thank you! We look forward to a great work experience with you.